Invite Friends

This is going to be a blog for those who work in the jungle of a call center. If you want to contribute email your stories to marialobeso.coffeeneeded@blogger.com. Remember to use fake names of everyone and all businesses. Keep it funny keep it tasteful.

Saturday, August 11, 2012

And the dumbass award goes to.....

So there is an awesome little thing called luck. It it like a woman, it only comes and goes as it pleases and there is nothing you can do about it and questioning her is either going to be expensive, stupid, or both.

WWE tickets go on sale, no warning, and the system is going hay wire. It is no surprise to us that we dont get any warning.

Caller: I think that I got charged wrong on my account.

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Me thinking that he probably over charged himself and order seat with out releasing the orginal seat.

Me: I can look into that for you. Can I have your name?



Caller: Sure, Mr. John Smith.

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Find his order. Note: Floor Row 1 seat 5-6 total: $7. TOTAL!!!!

Caller: I show that I was only charged for $7, Those tickets usually go for 97 per ticket.

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Why would you call in if you got $97 tickets for only $7???!!!
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This makes me put the person on hold go my manager and let them know...
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Same stupid look that I gave the computer screen my boss gives me.
*
So now that we know he might get charged the full price.

Me: I went ahead and let my manager know about the price and she has to contact someone to look into that for you. So they will be calling you at the end of business today.



Caller: I am going to be charged more.

*
you might now that we know.

Me: I am not to sure. I had to let you know just incase you get a funny charge for the remaining price.



The calls ends.



WHY WOULD YOU CALL???!!!!

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