When people call me thinking that they are doing me a favor, it bugs me. Just becasue you may have a better job than me does not mean that you have the right to call in and give me attitude because you never know what will happen to you.
Me: Thank you for call The Inn in Tri-cities. How can I help you?
Caller: I need to make a reservation for the Pasco location.
Me: I can help you with that. What date will you be arriving?
Caller: Tonight, why else would I be calling you.
Awesome, one of these guys.I give him the rate and how much it would be with tax. I hate when these people call in.
Caller: Hey, I get that you have to go through this info but I have been to your hotel, I know what it has, I know what my rate is, and all I want is a room. Can we hurry this up?
Me: Sure., I will need to book with a credit card number.
Caller: Use the one on file.
Me: For your security we do not have the card on file.
Caller: Can you just hold it until i get there I am driving?
Me: I am sorry but I can't just hold it.
Caller: (even more angry then he was before) fine, if I get into a car accident I am going to sue you and the hotel's ass.
Me: Sir, how close are to the hotel?
Caller: Two miles. why?
Me: Because if you are in Washington state, it is illegal to be on the phone and driving at the same time, so you would be found at fault.
Enter awkward silence here.....
Let just say he was nice for the rest of call and I made the sale but let this be a lesson to anyone who calls in, if you are in a bad mood don't call anyone or speak to anyone. Sometimes if you give us shit, we will pile on you ten fold.
Have a nice day
ftw
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