chicken soup for the call center drone: Search results for down down down down

So this story is only going to be understood in my home town. Everyone who lives locally understands when I say that Hoopfest is the biggest pain in the ass that only happens for one weekend in the Summer.

This event is so massive that ESPN will come out along with NBA scouts, college scouts, and not to mention this event is a living commercial for Nike. It's one of my favorite weekends because of where I work. I get to see all the young male basketballs players check in, play ball in the streets on my lunch break, and then get to see then with out their shirts on in the pool.

This call was in the first year that I was working there and already I was tried of it by March. The hotel where I worked was booked by August of the year before but it never fails how entertaining people can be when they try to plan on the last minute or they don't know what is going on.

Me: Thank you for the calling the Inn. How can I help you?

Caller: My son is coming in for a basketball tournament and he needs a room.

Me: OK. I can look into that for you. What date will your son be arriving?

Caller: The last weekend of June

* I knew where this was going before it even got off the ground. Can we say Crash and burn?

Me: OK. What is the team or group name?

Caller: The group is called Hoopfest.

* Really? This is going to be awkward.

Me: Ok.... Is there another group name it could be under?

Caller No, Why?

* This can only one of two ways. Either she will expect that she was given wrong information and pray to the heaven for a parking spot to open to pitch a tent or this is going to a sup call.
* I love sup calls because 95% of the time people call in the fault is not on us if there is something wrong.
* Do yourself a huge favor, if you call in make sure you what you are doing or else you will be story in a bar, blog, comedy skit on Youtube. Yes, it's happened.

Me: I do apologize but the Hotel is booked because of Hoopfest weekend.

Caller: I don't understand. How can a whole city shut down for one basketball tournament?

Me: I hate to ask this but have you heard of Hoopfest?

Caller: No.

Me:Well, Hoopfest is the largest 3 on 3 basketball tournament in the world.

Caller: Really?

Me: The reason why the whole city shuts down is because the games are played in downtown. You can't get in or out of downtown with out running into a basketball player.

* Awkward silence

Caller: Can you hold for a moment?

Me: Sure.

* Caller puts the phone down, not on hold.

Caller: Todd!

Todd: What?

Caller: Do you know how big this event is?

Todd: No.

Caller: Well, let me educate you. This City huts down and the whole city shuts down. So the only way you are going to stay is if you sleep in the street with the hookers and the drug dealers.

* Caller hangs up.

No ending needed.

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